Tag: Call Centre

Related Tags: caller id(25), fill forms automatically(4), call manager(4), call recorder(5), call center(4), call(21), caller(6), automatically(35), callerid(11),

"Call centre" Definition:
A call centre or call center is a centralised office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, product services, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, live chat, and e-mails at one location is known as a contact centre.
(This definition is licensed under the GNU Free Documentation License. It uses material from the Wikipedia article "Call centre".)

Related Software:

Index Software Name / Developer / Description     Download Buy Now
1
versaSRS Help & Service Desk - ITSM/ITIL 5.0 from VersaDev
versaSRS provides a flexible and scalable solution for managing help desk and service request processes and providing cost effective solutions to end users and customers. Although a browser-based application, versaSRS Help Desk does not look like a traditional Webpage, instead it has been designed to work as a desktop application, providing the benefits o...
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2
SuperVoice 2.8 from Pacific Image Europe
SuperVoice 2.8 is a voicemail, fax and data application. Suitable for personal or small business use. features include: -Sophisticated answering machine : you can have a different greeting during out of hours / weekends. -Automatically detects and receives incoming faxes. -No need to go home to pick up your message, you can listen to your messages remo...
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3
SuperFax 10.0 from Pacific Image Europe
SuperFax® is a simple yet powerful fax communications program for Windows. It is compatible with standard Class I/II fax/data modems. The product's user-friendliness allows anyone to easily send and receive faxes PC or laptop! Features of SuperFax -Sends fax directly from any Windows application. -Receives faxes automatically. -Supports most popular...
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4
SuperVoice Pro 9.0 from Pacific Image Europe
A total communication solution software consolidating today's most widely used communication tools into one single channel. This software will provide quality and flexibility for all your business demands. This system is versatile, expandable and best of all user friendly. The system easily expands to grow with your business with simple System Inter ...
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5
HelpDesk CentreDesk Repair 5.401 from Merging Technologies
CentreDesk Repair is a FREEWARE multi-user helpdesk repairs solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use Core elements are: Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking (calculates holidays and working days) and fla...
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6
FREEWARE CentreDesk Artizan call-centre 5.402 from Merging Technologies
CentreDesk Artizan is a FREEWARE multi-user call centre solution. One of the CentreDesk Help Desk group, that are affordable and easy to use. Core elements are: Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to artisans Time tracking (calculates holidays and working days) and flagged to ind...
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7
FREEWARE HelpDesk CentreDesk 5.401 from Merging Technologies
CentreDesk is a freeware multi-user help desk solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use Core elements are: Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking (calculates holidays and working days) and flagged to indica...
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8
Freeware HelpDesk CentreDesk Quotation 5.401 from Merging Technologies
CentreDesk Quotation is a FREEWARE multi-user help desk quotations solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use CentreDesk Quotation - can be run in conjunction with CDRepairs, or as a stand-alone application. To maintain good relations with your customers, the CentreDesk solution makes available the tools nee...
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