Tag: call center

"Call centre" Definition:
A call centre or call center is a centralised office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, product services, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, live chat, and e-mails at one location is known as a contact centre.
(This definition is licensed under the GNU Free Documentation License. It uses material from the Wikipedia article "Call centre".)

Related Software:

Index	Software Name / Developer / Description	Download	Buy Now

1	Advanced Call Center 6.0 from Pingram Software An advanced, yet simple-to-use phone answering machine for your voice modem. All the features you'd expect are supported: call monitoring and logging, Caller ID with pop-ups and voice alerts, "white" and "black" lists, customizable and personalized greetings, and conversation recording. Advanced Call Center can send call notifications...	Download
2	CRM Dashboard 9.0.5 from Voicent Communications, Inc Voicent CRM Dashboard is unified agent desktop software that puts the customer at the center of all interactions - phone, text message, email, and social media. By providing customer information accurately and integrating with your business process seamlessly, Dashboard enables agents to deliver superior customer experiences for your organization. Key F...	Download
3	Folder HelpDesk 13 from kalmstrom.com Business Solutions Collaborate on helpdesk tickets inside Microsoft Outlook. Create tickets from e-mail or webform, manually or automatically, with attached files and rich text. For new tickets, get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in a database - Access or SQL Server database. Closed tickets are retained only in the d...	Download
4	PrettyMay Call Center for Skype 4.2.0.253 from PrettyMay Inc. PrettyMay Call Center for Skype (PMCCS) is a 100% software-based Skype PBX that replaces traditional proprietary hardware PBX / PABX. It allows SMBs to quickly and affordably implement a Skype PBX (aka PABX) system with auto-attendant, interactive voice response (IVR), Automatic Call Distribution (ACD), call recording and personalized voicemail capabil...	Download
5	DataTrack System 3.5 3.5.9908.1 from Magnoware Systems One of the best ways to empower your business is through great help desk software. Introducing the DataTrack System, a powerful, web-enabled service and support management system designed for help desks, call centers, software development teams and IT departments. Comprised of the DataTrack Server, Desktop Client, and Web Client, the DataTrack System of...	Download
6	Public Folder HelpDesk 11.3 from kalmstrom.com Business Solutions Collaborate on helpdesk tickets inside Microsoft Outlook. Create tickets from e-mail or webform, manually or automatically, with attached files and rich text. For new tickets, get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in a database - Access, SQL Server or SQL Azure. Closed tickets are retained only in the...	Download
7	HelpDesk CentreDesk Repair 5.401 from Merging Technologies CentreDesk Repair is a FREEWARE multi-user helpdesk repairs solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use Core elements are: Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking (calculates holidays and working days) and fla...	Download
8	FREEWARE CentreDesk Artizan call-centre 5.402 from Merging Technologies CentreDesk Artizan is a FREEWARE multi-user call centre solution. One of the CentreDesk Help Desk group, that are affordable and easy to use. Core elements are: Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to artisans Time tracking (calculates holidays and working days) and flagged to ind...	Download
9	FREEWARE HelpDesk CentreDesk 5.401 from Merging Technologies CentreDesk is a freeware multi-user help desk solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use Core elements are: Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking (calculates holidays and working days) and flagged to indica...	Download
10	Request Tracker 3.2 from CyberNiche Software Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. An ideal solution for help desks of any type of call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers...	Download

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Tag: call center