Related Tags: Document Management System(6), image management(12), database management(13), Network management(46), customer billing(3), software lifecycle management(5), project management(77), file management(24), email management(3), Asset Management(19), Contact management(27), content management(14), network management software(5),

"Customer relationship management" Definition:
Customer relationship management (CRM) is a term applied to processes implemented by a company to handle its contact with its customers. CRM software is used to support these processes, storing information on current and prospective customers. Information in the system can be accessed and entered by employees in different departments, such as sales, marketing, customer service, training, professional development, performance management, human resource development, and compensation. Details on any customer contacts can also be stored in the system. The rationale behind this approach is to improve services provided directly to customers and to use the information in the system for targeted marketing and sales purposes.
(This definition is licensed under the GNU Free Documentation License. It uses material from the Wikipedia article "Customer relationship management".)

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