Help Desk Authority (formerly BridgeTrak) - Comprehensive help desk and issue trouble ticket tracking software.
Comprehensive trouble ticket tracking software for for IT and/or customer support desks. User-friendly interface offers, dashboard view, customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues, custom and required user fields, knowledgebase (including HTML editor), product and contract tracking, reports, queries, etc. Expansion modules for customer self-help via the Web, auto issue escalation, asset inventory/management, advanced data searches, Active Directory integration, email to ticket conversion. iPhone client is also available for technicians on the go.
What's New: Help Desk Authority (formerly BridgeTrak) rebrands the product to join ScriptLogic's desktop mgmt tools. Also, asset management capabilites have been greatly improved with the addition of the HDAsset inventory module and integration with Desktop Authority's asset feature. Updated dashboard, etc
Limitations: 100 issues; MS Access avail only in demo version

• Great solution without a doubt! It was quite easy to implement and to customize to our environment. It works well and I was able to download an iPhone interface that lets my mobile tech view and edit ticket on their mobile phone.
  Jacob Marshall - June 03, 2009 - 5/5 stars

Help Desk Authority (formerly BridgeTrak) 8.1 Build 221 is 100% clean
This download was tested thoroughly and was found 100% clean. Click "Report Spyware" link on the top if you found this software contains any form of malware, including but not limited to: spyware, viruses, trojans and backdoors.

 

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