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Report Spywaresitewebdesk 7.8
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Software Description:
sitewebdesk - Suitable for any Customer support and account management
Help desk software solutions from sitehelpdesk.com. Designed for any Customer support services over the web integrated with your web site. Also supports integrated email monitor for two way email tracking in and out of the help desk. Integrates with leading PC auditing and asset management tools. All products are 100 percent web browser based. Shared open source code.
What's New: Further ITIL features such Task work flow management, Call metrics and source reporting, Operator opt out of assignments, attachment displays, and enhancements to pda (mobile devices) interface. Region and Sector customer reporting and more group of company combination reports.
Limitations: 30 Days Trial
Help desk software solutions from sitehelpdesk.com. Designed for any Customer support services over the web integrated with your web site. Also supports integrated email monitor for two way email tracking in and out of the help desk. Integrates with leading PC auditing and asset management tools. All products are 100 percent web browser based. Shared open source code.
What's New: Further ITIL features such Task work flow management, Call metrics and source reporting, Operator opt out of assignments, attachment displays, and enhancements to pda (mobile devices) interface. Region and Sector customer reporting and more group of company combination reports.
Limitations: 30 Days Trial
Feature List:
- Hosting options available or run from your own server or with your chosen ISP
- Easily configurable colours, fonts and style
- Your own web developers will have full access to our source code to add logos and images and fully integrate sitewebdesk with your corporate web site
- Integrate customer registrations from your own site via your own downloads or purchasing forms
- Simply modify the terminology to suite your customers / clients and your products / services etc
- Identify customer hierarchies with Head Office and Branch type relationship links
- Call logging, tracking, FAQ, self help and other optional features consistent with sitehelpdesk
- Viewable call histories based on customer hierarchies
- Facility to identify products or services and inventory items during call logging
- Options to provide other web links to useful resources promotions etc
- Option to provide customer feedback form
- Identify key Contacts and their details and track communications
- Attach related documentation such as customer service contracts or quotations
- Manage scheduled task and diarised events
- Track customer status from Lead, Prospect to Sale
- SLA contract profiling, reporting and time / expense and materials billing
- Automated call routing and customer related enquiries
- Remote Internet access
- Set up your products or services and assign to customers
- Track calls against them and use Problem management tools to analyse trends and issues
- Manage changes to products through Change and Release Management facilities
- Optional Inventory and Stock management features consistent with sitehelpdesk-IT
- Automated allocation of online tickets raised by customers based on type of problem or to the customer's designated support manager or Team
- Rapid call entry by operators from two way email links or telephone calls received
- Rapid customer search and selection and auto population of associated fields when generating a customer support call ticket
- Optional New customer and contact entry facility during call ticket entry
- Manage multiple new calls / requests at once
- Definable fields and Scripting may be applied to prompt the Operator to gather relevant information or promote relevant products or services
- All the features of sitehelpdesk are available for Call Management with Knowledge Management, Events, Follow ups, Templates, Attachments etc etc
- Email notifications and remote access via PDA / Blackberry devices
100% Clean:
sitewebdesk 7.8 is 100% cleanThis download (swd_setup.exe) was tested thoroughly and was found 100% clean. Click "Report Spyware" link on the top if you found this software contains any form of malware, including but not limited to: spyware, viruses, trojans and backdoors.
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