Related Tags: help desk(38), help authoring(13), HTML Help(24), help compiler(3), html help workshop(8), create html help file(5), html help authoring(3), help tool(3), help desk software(14), helpdesk software(10), live help(17), create web help(4), web based help desk(3),
"Help desk" Definition:
A help desk is an information and assistance resource that troubleshoots problems with computers or similar products. Corporations often provide help desk support to their customers via a toll-free number, website and/or e-mail. There are also in-house help desks geared toward providing the same kind of help for employees only. Some schools offer classes in which they perform similar tasks as a help desk. In the Information Technology Infrastructure Library, within companies adhering to ISO/IEC 20000 or seeking to implement IT Service Management best practice, a Help Desk may offer a wider range of user centric services and be part of a larger Service Desk.
(This definition is licensed under the GNU Free Documentation License. It uses material from the Wikipedia article "Help desk".)
Related Software:
| Index | Software Name / Developer / Description | Download | Buy Now |
|---|
| 1 |
|
Download | |
| 2 |
|
Download |