Related Tags: help desk(38), web browser(18), Web service(3), web page(19), Web Server(20), Web TV(6), website statistics(7), help authoring(13), HTML Help(24), web gallery(10), Web Photo Gallery(6), web site(22), web monitor(7),
"Help desk" Definition:
A help desk is an information and assistance resource that troubleshoots problems with computers or similar products. Corporations often provide help desk support to their customers via a toll-free number, website and/or e-mail. There are also in-house help desks geared toward providing the same kind of help for employees only. Some schools offer classes in which they perform similar tasks as a help desk. In the Information Technology Infrastructure Library, within companies adhering to ISO/IEC 20000 or seeking to implement IT Service Management best practice, a Help Desk may offer a wider range of user centric services and be part of a larger Service Desk.
(This definition is licensed under the GNU Free Documentation License. It uses material from the Wikipedia article "Help desk".)
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