Tag: web enabled help desk

Related Tags: help desk(38), web browser(18), Web service(3), web page(19), lock desktop(3), desktop search(9), virtual desktop(10), Web Server(20), desktop security(15), Web TV(6), desktop note(4), website statistics(7), desktop calender(3),

"Help desk" Definition:
A help desk is an information and assistance resource that troubleshoots problems with computers or similar products. Corporations often provide help desk support to their customers via a toll-free number, website and/or e-mail. There are also in-house help desks geared toward providing the same kind of help for employees only. Some schools offer classes in which they perform similar tasks as a help desk. In the Information Technology Infrastructure Library, within companies adhering to ISO/IEC 20000 or seeking to implement IT Service Management best practice, a Help Desk may offer a wider range of user centric services and be part of a larger Service Desk.
(This definition is licensed under the GNU Free Documentation License. It uses material from the Wikipedia article "Help desk".)

Related Software:

Index Software Name / Developer / Description     Download Buy Now
1
QUAD Help Desk 2011 from Dennis Baggott and Sons
QUAD Help Desk was designed to be a very simple, easy to learn, easy to use, easy to afford program for customer service. Multi user ready at no additional cost, QUAD Help Desk provides basic functionality that does not require consultants to help you install and learn the program. Your CSRs will be able to quickly record, search, update and report on c...
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2
QUAD Help Desk 2011 from Dennis Baggott and Sons
QUAD Help Desk was designed to be a very simple, easy to learn, easy to use, easy to afford program for customer service. Multi user ready at no additional cost, QUAD Help Desk provides basic functionality that does not require consultants to help you install and learn the program. Your CSRs will be able to quickly record, search, update and report on c...
 Download  
3
AccessAble Help Desk Pro Edition 2007 from Dennis Baggott and Sons
AccessAble Help Desk Pro Edition features an easy to use and attractive windows based interface as well as .asp and .html pages for quickly recording, updating or searching data via browser. T The wide variety of reports include graphical and analytical reports to see where most of your support issues are coming from. The reports can also be easily expo...
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4
Problem Solved 4.6 from Dennis Baggott and Sons
Problem Solved! 4.6 is a comprehensive but easy to use help desk program which includes both a windows based application and a mini-http server that you have running in less than an hour. The web interface is generated dynamically so you do not need to know Java, CGI-Bin, Active Server Pages or even HTML. A wide variety of reports can be filtered using t...
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