Tag: creating help

Related Tags: help desk(38), help authoring(13), HTML Help(24), help compiler(3), html help workshop(8), create html help file(5), html help authoring(3), help tool(3), creating rss(3), help desk software(14), helpdesk software(10), live help(17), create web help(4),

"Help desk" Definition:
A help desk is an information and assistance resource that troubleshoots problems with computers or similar products. Corporations often provide help desk support to their customers via a toll-free number, website and/or e-mail. There are also in-house help desks geared toward providing the same kind of help for employees only. Some schools offer classes in which they perform similar tasks as a help desk. In the Information Technology Infrastructure Library, within companies adhering to ISO/IEC 20000 or seeking to implement IT Service Management best practice, a Help Desk may offer a wider range of user centric services and be part of a larger Service Desk.
(This definition is licensed under the GNU Free Documentation License. It uses material from the Wikipedia article "Help desk".)

Related Software:

Index Software Name / Developer / Description     Download Buy Now
1
Help Development Studio 1.92 from Divcom Software
All modern software applications, no matter how large or small, need to have clear, concise, well-structured, and easily navigated Help systems. Generating such a system is often considered to be a difficult task, however, creating a help file can be as easy as writing a document in a word processor. All you need to do is simply select the most appropriat...
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2
HelpBurner 1.0.18 from Inzone Software
HelpBurner is a simple yet powerful way for you to create help, documentation and tutorials that let your users become experts quickly. Gone are the old ways of creating help as an afterthought or a necessary evil... HelpBurner was created from the ground up to make it easy for you to create help that shows (not tells) users how to master your products. ...
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